Refund Policy
Last updated:
14-day money-back guarantee
If you purchased Elite for the first time, you can request a full refund within 14 days of purchase.
1) Eligible refunds
- First-time purchase: Full refund if requested within 14 days.
- Accidental duplicate charge: Full refund after verification.
- Service not delivered: Full refund if Elite wasn’t activated after payment and we can’t fix it quickly.
2) Not eligible (common cases)
- Refund requests after 14 days (unless required by law).
- Partial refunds for unused time after the 14-day window (we keep billing simple).
- Chargebacks or fraud attempts may result in account restriction.
3) How to request a refund
Email support@getprofitlens.com with your Stripe email/receipt and the reason. We usually respond quickly.
4) Cancellation vs refund
Canceling stops future renewal. You keep Elite until the end of your paid billing period. Refunds are separate and follow this policy.
5) Taxes
If VAT/taxes were charged, Stripe’s refund will include applicable taxes where supported.