Refund Policy
Last updated:
14-day money-back guarantee
If this is your first-ever Elite purchase, you can request a full refund within 14 days of purchase.
This guarantee is available once per customer.
1) Eligible refunds
- First-time purchase: Full refund if requested within 14 days.
- Accidental duplicate charge: Full refund after verification.
- Service not delivered: Full refund if Elite wasn’t activated after payment and we can’t fix it quickly.
2) Not eligible (common cases)
- Refund requests after 14 days (unless required by law).
- Partial refunds for unused time after the 14-day window (we keep billing simple).
- If you have an issue, please contact us before filing a chargeback. Unresolved chargebacks may result in account restriction to prevent abuse.
- Refunds may be denied if we detect abuse of the guarantee (for example, repeated refund requests, chargeback behavior, or attempts to access paid features and then immediately refund).
- We may require reasonable verification (such as the purchase email/receipt) to process a refund.
3) How to request a refund
Email support@getprofitlens.com with your Stripe email/receipt and the reason.
We will review your request and respond as soon as reasonably possible.
If your request is related to a technical issue, we may first attempt to resolve it. If we cannot fix it within a reasonable time, we will refund according to this policy.
4) Cancellation vs refund
Canceling stops future renewal. You keep Elite until the end of your paid billing period. Refunds are separate and follow this policy.
5) Taxes
If VAT/taxes were charged, Stripe’s refund will include applicable taxes where supported.
6) Processing time
If approved, refunds are issued back to the original payment method. It may take 5–10 business days for your bank/card provider to post the refund.